Shipping policy

Last updated: December 7, 2024

Shipping Policy

Last updated: [Date]

At Josefina Athletic LLC, we are committed to delivering your products in the most efficient and timely manner possible. Below are the details of our shipping policy.

1. Shipping Locations

We currently ship to the following locations:

  • United States
  • Canada
  • Europe
  • Australia

If you are located in another country, please contact us directly at contact@josefinaathletic.com to inquire about international shipping options.

2. Processing Time

All orders are processed within 1-5 business days (excluding weekends and holidays). Once your order has been processed, you will receive an email confirmation with tracking details for your shipment.

3. Shipping Methods & Delivery Times

We offer the following shipping methods:

  • Standard Shipping: Typically 5-7 business days (may vary depending on your location).
  • Expedited Shipping: Typically 2-4 business days.
  • Overnight Shipping: Available on request. Please contact us directly for availability and pricing.

Delivery times may vary depending on the shipping destination and availability of the products.

4. Shipping Costs

Shipping fees are calculated at checkout based on the weight of the items in your order and the shipping method chosen. Free shipping may be offered on certain orders or promotions. You will be notified at checkout if your order qualifies for free shipping.

5. Customs & Duties (International Orders)

For international orders, customs duties, taxes, and fees may apply. These fees are the responsibility of the customer and are not included in the shipping cost at checkout. Please check with your local customs office for more information about potential fees before placing your order.

6. Order Tracking

Once your order has shipped, you will receive a tracking number to track your order’s delivery status. You can track your order using the link provided in the confirmation email.

7. Shipping Delays

While we strive to ensure timely deliveries, some delays may occur due to weather conditions, carrier issues, or other unforeseen events. We are not responsible for any shipping delays once your order is with the carrier.

8. Missing or Lost Packages

If your package is missing or lost, please contact us at [insert email] as soon as possible. We will work with the shipping carrier to locate the package. Please note that once the package is marked as delivered, we are unable to offer a refund for lost packages.

9. Returns & Exchanges

For information on returns and exchanges, please refer to our [Return Policy].

10. Contact Us

If you have any questions regarding our shipping policy, please contact us at contact@josefinaathletic.com, and we’ll be happy to assist you.