Return Policy
SPECIAL CONDITIONS RETURN POLICY
Last updated: April 9 2024
At Josefina Athletic LLC, we strive to ensure your satisfaction with every purchase. If you’re not completely satisfied, our Return Policy outlines how you can return or exchange your items.
1. Eligibility for Returns
- Items must be returned within 30 days from the date of delivery.
- To be eligible for a return, your item must be:
- Unworn, unwashed, and in its original condition.
- In its original packaging, including tags and labels.
- Items purchased on sale or marked as "Final Sale" are not eligible for returns or exchanges.
2. Non-Returnable Items
The following items cannot be returned:
- Gift cards.
- Customized or personalized items.
- Undergarments or similar intimate apparel for hygiene reasons.
3. How to Initiate a Return
To start a return:
- Contact us at contact@josefinaathletic.com, with your order number and a brief explanation of the reason for the return.
- We will provide you with a return authorization and instructions on where to send your item(s).
4. Return Shipping
- Customers are responsible for return shipping costs, unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service to ensure your return is received. We are not responsible for lost or undelivered packages.
5. Refunds
Once your return is received and inspected:
- We will notify you via email of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 30 business days.
- Shipping costs from the original order are non-refundable.
6. Exchanges
If you need to exchange an item for a different size, color, or style:
- Contact us at contact@josefinaathletic.com to arrange the exchange.
- Exchanges are subject to availability.
7. Damaged or Defective Items
If you receive an item that is damaged or defective:
- Please email us at contact@josefinaathletic.com within 30 days of receiving your order.
- Include photos of the damage or defect, and we will work to resolve the issue promptly.
8. International Returns
For international orders:
- Returns are accepted under the same terms, but shipping fees, customs duties, and taxes incurred during the return process are the responsibility of the customer.
9. Contact Us
If you have any questions about our Return Policy, please reach out to us:
Josefina Athletic LLC
Email: contact@josefinaathletic.com
Address: 312 Schillinger Rd S Ste. T Box 310 - Mobile/AL Zip 36608
We are committed to ensuring a smooth and hassle-free return experience.